Return Policy

Return Policy

We value your satisfaction, and it’s our priority to ensure you feel confident when shopping at shopxapi.com. If your order doesn’t meet your expectations, we offer a clear and structured return process to make things right.

Who Is Eligible for a Return?

You may request a return if your item meets all the following conditions:

• The item is unused, unworn, and retains its original tags.
• It is returned in the original packaging in which it was delivered.
• You can provide a valid proof of purchase, such as an order confirmation or receipt.

Please note: Items that are returned damaged, used, or without original packaging may not be eligible for a full refund.

Return Timeframe

Returns must be initiated within 30 days of receiving your item. After this period, we unfortunately cannot accept return requests.

Starting a Return Request

To begin the return process, reach out to us at support@shopxapi.com and provide:

• Your full name and order number.
• Documentation of your purchase (receipt or email confirmation).
• A brief explanation for the return.
• A photo or video of the item, especially in cases involving damage, defect, or incorrect delivery.

Our support team will respond within 72 hours with the next steps.

Return Shipping Responsibility

Customers are responsible for return shipping unless the issue is the result of a fulfillment error on our end (e.g., wrong item, damaged or faulty item).

We do not refund original shipping costs.

In cases where we are at fault, we will provide a prepaid return label.

We recommend using a shipping method that provides tracking for your protection.

Exchange Options

We offer exchanges under the following circumstances:

• Items arrive damaged or defective
• Items are incorrect (e.g., wrong size or style shipped)

For eligible exchanges, please contact support@shopxapi.com and specify your replacement preference. Once approved, we’ll begin processing your exchange immediately.

Special Conditions & Exemptions

We reserve the right to refuse a return or apply a partial refund if:

• The return is initiated after the 30-day window.
• The returned item is missing components or appears worn or altered.
• The item was marked as non-returnable (clearance or final sale).

In such cases, we will communicate clearly with you regarding our decision.

Our Assurance to You

At shopxapi.com, customer care doesn’t stop after your purchase. If you’re unsure about eligibility or have questions about the return process, don’t hesitate to get in touch. We’re here to support you through every step of the process.

Need Help?

We’re always here to assist with returns, exchanges, or other order-related issues. Contact our support team anytime:

support@shopxapi.com
Expect a response from us within one business day.

Company Information

Company: SHOPXAPI LLC

Address: 1007 Diamond Ave, Bridgeport, AL 35740, United States

Email: support@shopxapi.com

Working Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)